The latest indie publishing sensation and German responses to Amazon’s publishing ventures

The Telegraph reports about the newest self-publishing phenomenon, British writer Kerry Wilkinson who sold more than 250 000 books in less than a year, which made him the bestselling Kindle author in the UK.

Of course, mega-bestselling indie writers are still outliers. But it is notable that more and more of these outliers keep cropping up.

Meanwhile, Amazon’s foray into publishing is not just bothering various US publishers and booksellers, as evidenced by all those reports that Barnes & Noble and other bookstores are refusing to carry Amazon published books (well, it’s their funeral). German publishers are also seeing the writing on the wall, for no one can say whether Amazon isn’t planning to publish their own books in Germany as well.

Hence, the German publishing industry trade magazine Buchreport has asked various publishing industry insiders what they think of Amazon’s publishing ventures.

Joachim Kaps, head of the manga specialist Tokyopop Germany, makes the most sense, when he says that Amazon‘s publishing imprints may be a threat for large publishers, but not for a niche publisher like his own company. He also makes a very important point, namely that publishers should pay more attention to what their authors want and need to prevent them from going indie or jumping ship to Amazon’s imprints.

Matthias Ullmer of the Eugen Ullmer Verlag publishing company believes that Amazon will never amount to anything in the publishing business, because publishing is just too much work. I don’t even know what to say to this, since Mr Ullmer seems hopelessly stuck in the past.

Finally, we have Imre Török, head of the German writers’ organisation Veband deutscher Schriftsteller. Mr Török believes that Amazon is threatening the “literary ecosystem with its many highly qualified and differentiated publishing companies” and will only focus on mainstream bestsellers, while all of those wonderful highly qualified traditional publishers truly take care of their authors. Oh yes, and Amazon is threatening the fixed book price agreement as well.

Török’s response is really the most clueless of the three, which is doubly striking because he is the only author interviewed. Because an author should see the advantages that self-publishing via Kindle Direct Publishing has for writers whose work is not commercial enough for a publisher.

Of course, indie writers don’t exist in Imre Török’s world, presumably because they miss out on all the wonderful caretaking provided by traditional publishers. Never mind that the word Török uses for what publishers do for authors, “betreuen”, makes authors sound like little children in need of having their butts wiped, did this whole comprehensive caretaking of an author ever really exist except in special circumstances such as the legendary German publisher Siegfried Unseld often paying the bills of his most important writers for years, while the authors continuously failed to produce the contracted books? And frankly, I have always found this whole Überfather aspect of Siegfried Unseld rather disturbing, not to mention that Suhrkamp wouldn’t let a lowly pulp writer like me through the door anyway.

German indie writer Frank Dellen has a fabulous response to Imre Török at Prosaschleuder.

Send to Kindle
Posted in Bookselling, Publishing | Tagged , , , , , | 1 Comment

Public Service Announcement: Self-Publishing Survey

And now for a public service announcement:

Steven Lewis of the Taleist blog has put together a self-publishing survey to gain some hard data regarding sales, royalties, income, etc…

For more information, visit the Taleist or David Gaughran’s blog.

The survey itself is here.

Send to Kindle
Posted in Announcements | Tagged , | Leave a comment

Responses to Jonathan Franzen

In the past week or so, there have been plenty of responses to Jonathan Franzen’s anti e-book rant, which is linked here. There are links to a few good ones in the following:

Tom Chivers of the Telegraph has some sympathy for Franzen’s position, since he’s not the world’s biggest e-book fan himself, but he doesn’t understand why Jonathan Franzen needs to come up with arguments, some of them quite far-fetched, to support what is obviously a personal preference.

At Discover Magazine, science writer Carl Zimmer says that e-books make literature accessible to people who might otherwise not have the chance to read it and points out that constant revising and editing of an already published book is not a phenomenon of the e-book era.

At the Huffington Post, Andrew Schaffer parodies Franzen’s original statement in the form of a statement by a 16th century ancestor against the printing press.

Vincent Zandri also finds Franzen’s position quite old-fashioned, though he doesn’t go back all the way to the 16th century but only to the 1950s. He also wonders whether Jonathan Franzen’s issues with e-books and technology in general stem from the fact that he is easily distractable.

At National Public Radio, Jonathan Segura says that he is sick of the e-book versus print debate, because it shouldn’t be an either/or question.

At Paperback Writer, Lynn Viehl also believes that e-book or print book shouldn’t be an either/or question. She also says that it is the story that should be important, not the format or delivery vehicle.

Send to Kindle
Posted in Links | Tagged , | 1 Comment

Cora is interviewed – again, The Guardian is stupid on e-books – again – and people are discussing e-book prices and KDP Select – again

First of all, I’m interviewed by singer/songwriter and novelist Marie Symeou on her blog today. Come on over and say hello.

The Guardian is being stupid on e-books – again – at least as evidenced by this article by Antonia Senior about how the rise of e-books encourages readers to read “downmarket genre fiction” (her words, not mine) rather than more wholesome literary and classic fare. I really don’t know under which rock Ms. Senior has been living all her life, but genre fiction has always sold well, regardless of format. If anything, the availability of free or low cost public domain classics in e-book form has induced more people to read them.

What is more, Antonia Senior is also classy enough to single out thriller author Traci Hohenstein as the example for all that’s bad about e-books. Not that she has actually read the book, of course. No, Ms. Hohenstein just happened to occupy a top spot on an Amazon bestseller list when Antonia Senior was writing her article. I hope Traci Hohenstein gets lots of additional sales out of this.

The comments are painful as well. Plenty of people show up to tell Ms. Senior that she is wrong, which is a good thing. Unfortunately, roughly fifty percent of them seem to be science fiction fans outraged that such “intelligent and gifted writers” like Iain Banks, Philip K. Dick or Alistair Reynolds are lumped in with “books about emo-vampires and Mills and Boon romances”. Yes, that’s a science fiction community, always defending themselves by putting down other genres. Besides, I wonder if those commenters have ever read Dick. Great ideas, but stylistically he’s often at the lower end of the pulp spectrum. And I’d rather the weight of an Alistair Reynolds doorstopper in Mills and Boon novels than struggle through one of his tomes again.

Smart Bitches, Trashy Books has a terrific rebuttal to the Guardian article and the sheer condescension that drips from its lines. Also note how the post and the comment thread manage to get by without trashing other genres. Honestly, the SFF community could learn a lot from the romance community.

While the Guardian is being stupid (Really, what is it with The Guardian and e-books lately?), the neverending discussions on pricing and KDP Select are still going on as well, as evidenced by the following links:

Bilinda Ní Siodacaín wonders whether the practice of selling full length novels for 99 cents or giving them away for free has hurt the e-book short story market.

Phoenix Sullivan describes her experience with KDP Select and explains why she believes that Select members are given an advantage by Amazon’s algorithms. I’m still not convinced, but I always find the perspectives of those who have done well with KDP Select interesting.

Send to Kindle
Posted in Books, Links | Tagged , , , , , , | 3 Comments

January 2012 E-Book Sales Figures

My e-book sales figures for January 2012 matched my December results, so I’m still seeing a sliver of the post-Christmas/New Year sales bump, even if many others are not.

In January 2012 I sold 17 e-books across all platforms. The detailed breakdown is as follows:

Amazon US: 9
Amazon UK: 4
Amazon Germany: 1
DriveThruFiction: 2
OmniLit/AllRomance: 1

These figures are confirming my decision not to put my books in KDP Select, because I have sales on other platforms, even if they are small.

Talking of OmniLit/AllRomance ebooks, publishing guru Mike Shatzkin has an interesting post about them. His argument is somewhat convoluted, because he starts with the observation that romance readers, the demographic served by AllRomance, are strongly opposed to DRM (As opposed to whom? SF readers? Mystery readers? At any rate, I’ve never run across anybody except clueless publishing executives who liked DRM). Then Shatzkin notes that 96 percent of all e-books sold via AllRomance (and OmniLit, I presume) do not have DRM, even though 91 percent of the e-books in their store, i.e. all books by major publishers, have DRM, hence 9 percent of AllRomance‘s offerings account for 96 percent of their sales.

Shatzkin is stunned by those figures and wonders what the big publishers are missing here. He comes up with a number of theories (Is it the DRM? Is it the sex? Is it the detailed classification system?), all of which largely miss the point. For what Shatzkin misses is that the romance community were early adopters of e-readers and that e-book first/e-book only small presses were flourishing in the romance genre long before the Kindle was a gleam in Jeff Bezos’ eye. These small presses (which largely don’t use DRM) were and continue to be able to thrive, because they publish niche genres that the big publishers wouldn’t touch such as m/m romance, lesbian romance, erotic romance, paranormal romance before it was hot, futuristic romance, time travel, interracial romance, BDSM erotica, etc… Plus, AllRomance has been around as a specialist e-book retailer for a long time now, since before Amazon decided to get into the e-book market. So AllRomance has been the go-to destination for romance readers with niche tastes for years now and remains so, because those niche genres are easily findable, while finding a “Rubenesque” romance (a.k.a. a romance featuring women who are not slim) on Amazon is something of a gamble. Plus, AllRomance offers e-books in multiple file formats, another plus for them. Finally, from an author/publisher POV, AllRomance makes it easy to flag potentially offensive content (there are tick boxes for dubious consent, incest themes, violence and abuse, nudity on the cover, etc… in the upload area) without having to fear that your book will be blocked altogether, because it offends someone’s idea of morality. And from a reader POV, it makes avoiding such content (or seeking it out) a lot easier than Amazon.

Besides, it’s perfectly possible that a reader may go to AllRomance for her m/m romance or BDSM erotica fix and buy mainstream romances from Amazon or Barnes & Noble or Wal-Mart or directly from the publisher for convenience.

Send to Kindle
Posted in Bookselling, Metrics | Tagged , , , | Leave a comment

The Book is Dying… Again – Doom and Gloom at the Guardian

Ewan Morrison, who proclaimed the death of the book as we know it six months ago, is back at the Guardian. Since the book steadfastly refuses to die, Morrison is now declaring electronic self-publishing a bubble that will burst any moment now. And once it bursts, it will destroy publishers, writers, the book and culture as we know it.

The problem with Morrison’s article is that the few good points he makes, e.g. that the flood of free books is not going to be helpful in the long run, are buried under a load of rubbish. Indie publishing is a bubble and prices always go up during bubbles. Only that e-book prices have gone down, ever since indie publishing exploded. Okay, then e-reader prices have gone up. Only that e-reader prices have gone down drastically as well. Ah well, then all of those aspiring writers are buying e-readers they don’t really want or need. Except that I doubt that those millions of e-readers sold during the Christmas season were all bought by aspiring indie writers.

The real kicker, however, is this:

And what has happened to all those new authors who were told they could make money from epublishing? Well, they are working entirely for free (on spec) on the promise of those big 70% royalties on future sales. They write their books, they blog, they net-network and self-promote; they could put in as much as a year’s work, all without payment. So much writing-for-free is going on that it upsets the previous paradigm: people start to ask, why should any writers get paid at all? Why should “professional” writers get a wage or advance, when I’ve had to do all this work on my self-published ebook for free?

I guess it’s been a long time since Mr Morrison did the query and submission game, since – newsflash – early in their careers most writers work on spec and for free, often writing book after book without ever selling one. If they do sell, it’s often to magazines that pay in contributors’ copies only. And yet they keep writing. So if all that didn’t discourage writers (and it probably did discourage many, we just never hear about them), then why does he think low e-book sales numbers will? At least they are selling and making money, even if it’s only enough to go to the movies once per month.

I think the real issue her is – and it becomes clear in the bit about questioning advances – that Ewan Morrison sees his own business model under threat here. It becomes even clearer in the following bit:

The now ex-self-epublished authors decide not to publish again (it was a strain anyway, and it was made harder by the fact that they weren’t paid for their work and had to work after hours while doing another job – and they realised that self-promoting online would have to be a full-time job.) They come to see self-epublishing as a kind of Ponzi scheme – one created by digital companies to prey on the desires of an expanding mass of consumers who also wanted to be believe they could be “creative”. They also become disillusioned with their ereaders, which are now out of date anyway. And so they return to the mainstream publishers to look for culture.

Those damned indies, how dare they think they can be creative? Don’t they know that creativity is only for officially anointed “professional” authors? Well, they will get theirs and see where real culture is coming from, namely from publishers. And they’ll throw their e-readers away, too, because no indie writers ever actually use them to read.

It gets even sillier from there on, because Morrison apparently thinks that the government (Which government? The US government? The UK government? Some other government?) will bail out publishers. Uhm, sorry to burst your bubble, but they won’t. Governments bailed out banks, because they feared that the collapse of a major bank would trigger other collapses and threaten the entire economy. Sometimes, governments also bail out other industries and businesses, because they are big employers or somehow deemed of national importance. Hence, the coal mining and steel industry in West Germany was supported long after it ceased to be viable, while shipyards were left to die, because they were located in small states with too few voters to count (yes, I’m still bitter about that). Hence, the Schröder government bailed out a construction company with thousands of employees (mostly men, too, and men are important) and the Merkel government seriously considered bailing out Opel (it’s a car company and cars are important), while the department store chain Karstadt would have been left to die, even if it had thousands of employees (mostly women, though) and a lot more people shopped at Karstadt than ever owned an Opel. And let’s not even talk about Ergee, manufacturer of the only socks and stockings and tights that were not scratchy and therefore of utter prime importance and still left to die, because Angela Merkel apparently never suffered from scratchy stockings or – being East German – thinks that scratchy stockings are an immutable fact of life. So if all of these companies – and Ewan Morrison could certainly make his own list – were not bailed out, why does he think that publishing companies will be? In the big scheme of things, books are considered a lot less important than banks, coal mines and steelworks, shipyards, department stores, construction companies and non-scratchy socks.

So Ewan Morrison’s supposed concern for those poor indies duped into thinking they could be creative is really just concern for his own job. Not that I don’t sympathize with him fearing the loss of his job and income, but it’s not my problem.

For more doom and gloom from the Guardian, here is an article about the Digital Book World expo (apparently a sort of Frankfurt Book Fair for e-books) and the future of books (at least author Richard Lea believes that there is one). Richard Lea also quotes Neil Gaiman who believes that traditional publishing will be gone in five to ten years, but that it won’t mean fewer books or even fewer good books. Now I don’t actually think that traditional publishing will vanish. The so-called big six are backed by huge media empires and companies like Bertelsmann or Holtzbrinck or Rupert Murdoch’s News Corp don’t just die. Though Neil Gaiman hits the point that Ewan Morrison is missing.

“You don’t write books to make money,” he said. “You do it because this is what you love doing.”

Also at the Guardian, there is an article about Jonathan Franzen warning that e-books are corroding values. Before you get your hackles up, what Franzen apparently means is that printed books are more permanent than e-books and that he prefers print. I actually agree with him on that point.

The oldest print book I own was published in 1873. The oldest print book – well, magazine really – I ever handled (in the university library) was published in 1686. It was still perfectly readable, once you got used to the blackletter font and unusual spellings. On the other hand, I doubt that any current e-book, including my own, will still be readable and accessible in 140 years, let alone in more than 300, at least not without constant formatting updates.

John Scalzi responds to Jonathan Franzen and points out that print books aren’t necessarily permanant either. Again he has a point, though I’d still bet on a mass market paperback to be accessible longer than an e-book file, unless the format is constantly updated. I don’t know where the thing about the allegedly bad quality of mass market paperbacks from the 1970s and 1980s comes from, because I own several mass market paperbacks from that time and while they are a bit battered and yellowed, they are still readable and will last at least my lifetime. I wouldn’t bet on them lasting more than 300 years like that magazine at the university library or more than 200 like those volumes of ghost stories I did a paper on. But then I wouldn’t bet on most e-books lasting that long either.

Send to Kindle
Posted in Links, Publishing | Tagged , , , | 6 Comments

Introducing our site redesign and a new story: The Apocalypse Protocol

You may have noticed some changes to the site, because with our growing backlist (13 e-books and counting), the old books page was getting crowded.

Hence, I now have a new books page with links to genre pages, which in turn list the individual books in that genre. The landing pages for the individual books still exist, though they have been reassigned to their respective genre parent page.

Yes, I know that conventional internet marketing wisdom says that you should have as few clicks leading to a place where you can buy the product. But I doubt that a crowded product page which requires lengthy scrolling will lead to many sales either. And besides, I have lovely colourful genre banners now.

What is more, I also have a new release out. So, without further ado, I present you The Apocalypse Protocol.

The Apocalypse Protocol Once upon a time, he was the coolest radio DJ at WKPX Harveyville. He always played the really good music and not the plastic pop pap that the corporate overlords wanted him to play. Until the day that he launched the apocalypse protocol, almost triggered the end of the world (well, sort of) and definitely triggered the end of his career…

Warning: There will be some rude words in this story, including the one that starts with an F, so sensitive souls should tread carefully.

.

For more information, visit the dedicated Apocalypse Protocol site.

Buy it at for the low price of 0.99 USD, EUR or GBP at Amazon US, Amazon UK, Amazon France, Amazon Germany, Amazon Italy, Amazon Spain, OmniLit/AllRomance e-books, DriveThruFiction and XinXii.
More formats coming soon.

Send to Kindle
Posted in Announcements | Tagged , , , | Leave a comment

Cora testdrives a Kindle, compares the relative merits of different e-readers and hits a bestseller list.

A few days ago, I was at Staples, because I needed some ink cartridges for my printer. By the entrance I noticed a sign: Amazon’s Kindle e-readers now available at Staples for only 99 Euros.

Intrigued, I went in search of the Kindles and indeed found a display featuring a single Kindle for demonstration purposes. Of course, I immediately had to play around with it, especially since this was actually the first time I’d held a Kindle in my hands. The demonstration model came preloaded with various German language e-books – anything from Goethe via Martin Walser to Ildikó von Kürthy. Unfortunately, the “Browse for books in the Amazon store” function was not enabled for the demonstration model.

The verdict: The Kindle is very light and compact, a lot lighter and thinner than I would have expected even after having handled other e-book readers.  The controls are not exactly intuitive, though. I had no problems flipping virtual pages, but getting back to the main menu took some tries (but then I never know how to get back to the main menu with an iPad either).  My Dad, who just happened to be with me at Staples, complained that the font size was too small and unpleasant to read.  “You can adjust the font size”, I told him, “That’s actually one of the big advantages over traditional print books.” But when I tried to demonstrate the function to him, I couldn’t find it, though I did call up a virtual keyboard at one point. The “Short introduction to the Kindle” guide wasn’t really helpful either.

I’m still waiting for the price to drop further on e-readers, though they have become very affordable of late. But when I get around to buying one, will I get a Kindle? I don’t know yet. Kindle would be the logical choice, since most of what I buy and sell is via Amazon and a lot of books are no longer available anywhere but at Amazon thanks to KDP Select.

On the other hand, the Kobo reader looks nice and handles pretty well, though the price is higher and I don’t like the Kobo shop at all. Thalia‘s Oyo reader and Weltbild‘s 59 Euro colour e-reader are other options, though I have no idea which format they use or how compatible they are with anything. Though it’s notable that even my mother pointed me at the Weltbild reader lately, after she’d seen it in an ad on TV. And both Thalia‘s and Weltbild‘s online stores are focused mainly on German language books and they are not indie friendly at all. The Sony reader is out, because I have the world’s worst luck with Sony products and won’t even buy a floppy disc or a VCR tape from them by this point (not that I buy floppy discs or VCR tapes these days anyway, though I still have devices that can read both).

Meanwhile, the Los Angeles Times reports that nearly 20 percent of all adults in the US now own an e-reader, while 19 percent own tablets. I don’t know whether there is an overlap in this figure, particularly since some e-readers are also tablets and all tablets also double as e-readers.

In other news Outlaw Love hit the Amazon UK bestseller list for lesbian fiction today, barely scraping in at place 95:

What did it take to get there? Two copies sold in rapid succession and a couple of sales in the months before (Outlaw Love is my steadiest seller). Nor is this the first time I’ve hit an Amazon subgenre bestseller list either, Hostage to Passion hit the historical romance list on Amazon.de twice. I’ve also been fairly high on the XinXii bestseller list at one point.

The changing nature of bestseller lists is also being discussed elsewhere at the moment. In her Business Rusch series, Kristine Kathryn Rusch explains why it takes much fewer books sold now to hit one of the New York Times bestseller lists and what this means for the relevance of bestseller lists in general. In a similar vein, Joe Konrath declares that bestsellers are no longer relevant in the new world of publishing. What matters is that more writers are finding their own measure and level of success and making money.

Technology Review points out The Atavist, a platform for creating enhanced e-books that is much more liberal and useful than Apple’s iBooks Author. I’d never heard of this before, but it certainly sounds interesting. Thanks to Jay Lake for the link.

But while pretty much everybody has decided that Apple’s iBooks Author is evil, the debate over KDP Select is continuing:

At David Gaughran’s blog, historical fantasy author Sarah Woodbury explains why she did not join KDP Select.

Meanwhile, indie writer Simon Smith-Wilson explains how KDP Select worked for him for an unpromoted series published under a pen name.

Finally, Fast Company has some more information about the scammers who put up plagiarized erotica e-books on Amazon.

Send to Kindle
Posted in Bookselling, E-Readers, Links | Tagged , , , , , , , | 7 Comments

The Debate That Would Not Die: iBooks Author, KDP Select and Exclusivity

Apple’s e-book related event in New York today turned out to be mainly about textbooks and educational publishing. Definitely a lucrative market for them to get into, but not really of any relevance to the indie writer. Besides, as Passive Guy points out, the licence their iBooks Author software to create enhanced e-books requires the author to offer the resulting books exclusively at Apple. Oh yes, and you still have to have ISBNs and a Mac to publish with them.

Thanks but no thanks. I didn’t go exclusive with Amazon and they are a much bigger market than Apple and a company I actually do business with, whereas I have never owned a single Apple product in my life.

Meanwhile, the debate over whether or not to join KDP Select is turning into the discussion that just would not die:

Now Dean Wesley Smith offers his take on KDP Select and the exclusivity clause and wonders why writers would limit themselves to a single vendor. My thoughts exactly.

Meanwhile, David Gaughran who has already stated his own anti-Select stance offers two guest posts by writers who have had a measure of success with KDP Select, Patrice Fitzgerald and Marilyn Peake.

In the end it comes down to whether you want to spread your distribution network as wide as possible or whether you want to exchange wide availability for the hope of increased sales and visibility at one particular vendor or for one particular platform. I choose the former, many other writers, mainly Americans for some reason, choose the latter.

Send to Kindle
Posted in Bookselling, Links | Tagged , , , | 5 Comments

International Bookselling News

Publishing Perspectives has two interesting articles about the book and e-book market today:

First the positive: Amazon is apparently getting ready to launch a Brazilian Kindle store later this year. According to the article, e-books are only 0.5 percent of the Brazilian market so far, but 0.5 percent of the market in a country with almost 200 million inhabitants is still a whole lot of books.

The second article is a bit more depressing. Well, at least if you’re me. Because the article is about how the French bookstore and media chain FNAC and the German bookselling chain Thalia are positioning themselves in the changing book market.

Now I have shopped at FNAC on occasion, mostly at their Belgian stores, and I shop at Thalia stores all the time, so I’m invested in what happens to them. So I was sad to hear that FNAC seems to be having problems, though those problems seem confined to their Italian stores. I also don’t particularly care for the idea of “family friendly stores”. First of all, why call it “family friendly” when what you really want to say is “child friendly”. Besides, FNAC has never been a “pure” bookstore chain – instead their stores have always been somewhat messy with a lot of space devoted to magazines, music, DVDs, electronics and the like. Indeed, my main reason for patronizing their stores was that FNAC always had an excellent comic selection and is the go-to place for Franco-Belgian comics, if a dedicated comic store is not available. Nonetheless, I view the “more attractions for children” policy critical, because FNAC already has children’s books and comics. What more do they want? I’m not a fan of turning bookstores into toystores anyway, because the toys only distract from the books. Besides, if the balance at a bookstore tilts too far towards children’s books (i.e. half the floorspace or more is devoted to children’s books), I stop going there, because I rarely buy children’s books and am unlikely to find what I want in a tiny adult section crammed with travel books, cook books and bestsellers.

As for Thalia, I actually think it’s a good move for them to separate their ties with Douglas. For those that don’t know, Douglas is a chain of perfumery stores active in Germany and several other European countries. Douglas also owns the Thalia bookstore chain and the Christ jewelery chain, probably others as well. Now first of all, books don’t go particularly well with perfume and jewelery. That’s as if Barnes and Noble was owned by Walgreens or Waterstones by Boots. Secondly, it bothers me that the parent company is called Douglas Holding rather than Thalia. Wouldn’t you name your company after the most prestigious part of your business? And people who believe that perfume is more prestigious than books really shouldn’t be selling books.

Finally, Douglas stores offer one of the worst shopping experiences I’ve ever had. The staff is incredibly rude and condescending, at least if you don’t look like the typical Douglas customer, i.e. not made up within an inch of your life. They swarm you as soon as you set foot into their store, brows wrinkled in distaste at your make-up free face, jeans and leather jacket. “May we help you?” If you actually need help, they blatantly ignore your requests to push whatever trendy scents they’re supposed to push this week. One time, a Douglas sales clerk refused to let me sample more than four scents, because the nose supposedly cannot distinguish more than four scents. “Lady, I’m anosmic”, I wanted to scream at her, “I can’t actually smell any of that stuff, I go by the design of the bottle. And if you’d shown me a pretty bottle like I asked you to, you might have made a sale already.” Instead I just walked out. It’s not just me either. Douglas staff has treated my father like crap for daring to soil one of their store with worn jeans and a work shirt, even though he was prepared to drop one hundred euros for a Christmas present for my mother. They were rude to my mother, when she balked at the hefty price for a packet of eye shadow. They’re just rude period. As a result, I don’t shop at Douglas. I don’t buy a lot of perfume and high end cosmetics anyway and back when I still bought perfume, I patronized the small Mom and Pop perfumeries that Douglas has driven out of business. Nowadays, I head for the drugstore or the department store perfume counter.

So having a bookstore chain associated with a perfumery chain known for the incredible rudeness of its staff is not really a good thing. Especially since the majority of heavy readers, i.e. Thalia‘s natural customers, don’t look like the typical Douglas customer either and would therefore probably associate Douglas with rudeness (though I’d like to point out that Thalia staff has always been very helpful – indeed, several pals from university have worked or still work there). So IMO they’re better off separate.

As for Thalia‘s physical retail sales being down, I really can’t say without looking at their balance sheets. But the local Thalia stores seem as busy as always. One thing I have noticed is that the selection has gotten worse over the past few years. I used to order most English books at Amazon (though the bigger Thalia stores do have a nice foreign language section and I have bought a lot of books there as well), but used to buy German books at Thalia. However, the past two years I ordered German language books (as Christmas presents) at Amazon as well, because Thalia often only had the most recent book in a series, while Amazon had them all. So yeah, they’re driving even a loyal customer away.

As for Thalia‘s online store, I never use it. It’s not a bad online store at all and even their foreign language section looks very good these days. But Amazon got there first and gave us all the foreign language and hard to find books we wanted, so there is no incentive to look elsewhere.

And while I’m pleased that the OYO e-reader is doing well, OYO is still a weird product. I know more about the Nook, which isn’t even available in Germany, let alone the Kindle or Kobo than I know about the OYO. I don’t know the specs, don’t know what format it requires, don’t know if it can read e-books purchased elsewhere than at Thalia. One of these days I’m tempted to grab a Thalia employee and ask these questions, but I’d feel bad unless I was at least seriously considering buying an OYO. And at the moment, I’d buy a Kindle if I wanted an e-reader.

So while I like the idea of the OYO and want it to succeed, because I want both Thalia and the Dutch chain selexyz, which is also involved with the OYO, to survive. After all, Thalia is the only big bookstore chain in Germany. Weltbild can’t really compare, even before the Catholic church who owns the chain threw a fit over the content of some books. And selexyz took over one of my favourite bookstores in the whole wide world, Donner Boeken of Rotterdam. Imagine timelords designing a bookstore that’s bigger on the inside than the outside and you’ve got Donner Boeken. In fact, I suspect that architects van den Broek and Bakema who designed the Donner building are timelords.

Self-publishing doesn’t work for Thalia.de either, at least not directly. You have to go via one of the German distributors which are not easy to get into. I’ve never been able to figure out how to get into selexyz at all.

Send to Kindle
Posted in Bookselling | Tagged , , , , , , , , | Leave a comment